These days, there is specialized software for almost any industry out there, and the hotel and spa business is no different. When researching software for this business, you certainly have no shortage of great programs that will make your life a lot easier while you’re at work taking care of your customers.
The hotel and spa business is a very customer-oriented business that places a lot of emphasis on making the customers feel like kings and queens, so you’ll need hotel or spa software that works quickly but efficiently so that you can move on to the next customer. When researching software, below are a handful of features that you may want to look for.
The Ability to Utilize Packages
Many spas offer packages that save customers money when they buy a certain number of a particular service. For instance, one massage might cost $90 per session but the spa may offer six sessions for only $450.
All software used for a spa needs to have this feature so you can sell these packages at the right price and the customers’ visits are recorded properly. Having to do this manually is cumbersome, time-consuming, and even a little stressful, so it’s best if your software can do this on its own without any intervention on your part. And since these packages tend to be huge money-making opportunities for the spa itself, having this ability is extremely important.
The Use of Cloud Technology
Good spa software such as Book4Time that uses cloud technology instead of on-premise software is convenient in numerous ways. Artificial intelligence and cutting-edge technology help make your software incredibly versatile and usable, and these things help in areas such as bookings, automating your marketing tools, and even self checkouts.
In particular, cloud technology means that your business can grow to thousands of customers and will still be manageable, not to mention a lot more convenient to keep track of. In short, cloud technology allows your software to grow and adjust as your business does, making it both affordable and accommodating. Cloud technology is here to stay, and it makes your business easier to manage in numerous ways.
The Ability to Use Multiple Platforms
Your spa software should also be flexible and usable across numerous platforms, including tablets, smartphones, and multiple types of computers. Your customers should be able to access your site whether they have an iPhone or an Android, and regardless of the version.
For the spa or hotel itself, you should be able to check people in or out, process a credit card, or manage inventory even when you’re not at the front desk, which requires a program that can run on multiple devices at any time of the day. When you’re researching software, the last thing you want is one that only operates on iOS devices or PCs.
An Easy Way to Handle E-Commerce
Whether you’re managing a spa or a hotel, it’s almost a certainty you’ll have retail products for sale, so your software has to handle this job efficiently. It helps if the software is able to sell the products online so that people can buy them anytime they like, which means that it also has to be user-friendly software that people with all types of experience in online stores can handle the transactions.
E-stores are a great way to make money 24/7, and it makes it easy for your customers who remember visiting your location in person but who decide to purchase something after they get home. This is a very important part of any type of spa software and should be kept in mind whenever you start your research.