When you think of robots, are you still thinking of futuristic human-like machines that do anything you say? Well, not to burst your bubble, but robotics is a pretty broad term. Not all robots speak or are even visible—some work behind screens, like in most cases with RPA.
Still unsure of how you might be able to benefit from RPA? Check out the list below of industries using automation today to get an idea of how you could model your use of automation after.
Business process automation is used in the travel industry to send boarding passes to airline passengers. You can rent a car through an app, and the automation program will send alerts to the rental agency, to you, and help you choose the proper vehicle. Plus, automation allows you to make reservations, make automated payments for your travel, and it even allows you to get the passes for rides in an amusement park.
The automotive industry uses automation to help people get alerts about oil changes for their cars. Automated software helps people make their car payments, and automation can be used in an app to give drivers information about their vehicles.
Plus, RPA is used in factories to build cars using robots. When you are using automation to manage a machine, you can create more than just a car. Automotive parts manufacturers can program robots to make their parts, and even the smallest parts can use an automated design.
#3. Call Center
Most companies use automation initially for customer service calls. The automation program will answer the phone, offer a message to your callers, and guide those callers to the right place. Plus, the automation program will ensure that your associates have customer information on their screen when they pick up the call.
When sending a call to another department, the call will go into an automated cue that is answered by the system when that caller is next in line.
The finance industry uses automated technology to ensure that money is transferred correctly, that customers know their balance, or to give customers information about their accounts. Plus, automation is used in the stock market to update prices, to show how many shares have been sold, and to send information to brokers.
#5. Human Resources
Human Resources uses RPA software every day to accept applications, to send tests to applicants, and to create interview questions. The automation program will show the HR staff the requirements for each job, and the team can create job descriptions based on this information.
Plus, Human Resources staffers use automation to update vacation days, insurance payments, and tax withdrawals from paychecks. Moreover, paychecks are created using automated information that is fed into the accounting system.
The healthcare industry uses automation technology to add information to patient charts. Plus, healthcare companies can use automation to answer the phone in a big hospital. Automation can be used to send medication to patients, and healthcare companies can use automation to check a patient’s insurance before they offer certain services.
The insurance industry works with the medical field to offer insurance information for patients. This means that the clerical staff can check the insurance coverage of every patient, and the insurance company can use medical codes to pay claims automatically. Moreover, claims adjusters can use automated information to adjust claims quickly. This is very important when a large request needs to be reviewed, and the adjuster will put all the data into the claim form online to get an answer.
A Final Note on Process Automation
Process automation is the best thing for companies to use when they want to offer a higher level of customer service, expedite their processes, and save money. You can start using process automation the way companies around the world are using it, and you can attach the automation program to any software you like.
You can automate your financial information, automate your phone system, or automate your insurance information. Plus, you can automate patient charts, use robots to build your products, and use automation to create your paychecks every week.