The heart of a company’s ITSM system is usually its configuration management database. A lot of your important decisions will be based on the quality of this process.
With some targeted planning, you can start winning today with ServiceNow CMDB. It is the first and final decision to securing your data for the long-term.
1. Risk Assessment
Accurate risk assessment is important for database change deployments. Accuracy is a lot more important than innovation in this area. With CMDB, you get the best of both worlds.
As a result, you will lessen the chances of service outages during a big change. Any impact on business will be minimal, and any interruptions won’t interrupt current users.
2. Knowledge Management
To keep the data flowing, you’ll need knowledge management to be at its peak. That means optimizing the entire ITIL process with the help of CMDB. Your very own service knowledge management system is at the core of this build.
What you choose to do with this platform will define how well your entire department runs. Since it’s off the backbone of CMDB, the source becomes that much more important.
3. Problem Configuration Items
You’ll never be able to resolve the problem fully until you get to the actual source of the problem. Companies can go years without fully eradicating problem configuration items. Ongoing incidents with data can usually be traced back to these items.
Keeping your CMDB acts as both a problem solver and a deterrent to problem configuration items. Instead of being on the defensive, your department can be reactive at the most important times.
4. IT Assets
To keep your infrastructure solid, your database needs to be solid. Multiple assets depend on a central reference point for a variety of scenarios. That one point can be used to answer the most important questions about the health of your entire setup.
CMDB is meant to be that primary point, and it’s meant to keep everything as organized as possible. Even at the basic level, this can be a huge timesaver for most companies.
5. Track Changes
CMDB is there for the entire lifecycle of the rapid changes that attribution data goes through. When hardware and software change hands, deployment tracking needs to be an accurate asset. Complete end-of-the-year summaries show the value of tracking changes using CMDB.
6. Incident Management
The effectiveness of CMDB as an incident management tool is unrivaled. The up-to-date and accurate information is a boon for fast-moving departments. In this role, CMDB works as an enhancement on already functioning systems.
7. Continuous Improvement
If your company has a solid foundation in place, then CMDB can be implemented so that it grows with the company. CMDB is not a static problem-solving tool – it is a learning tool that adapts based on the data it is fed. The more you include it in your company, the bigger the benefits are for its growth.
A company’s growth is tied to the competence of its IT management. Take care of your CDMB roles to cement their importance in your plans. CMDB puts you ahead of the competition and primes you to be an industry leader.