If you are offering any kinds of products or services, you may have come across the term User On boarding or on boarding experience. While these terms may sound confusing and complicated, they are actually very simple if you grasp the core concept behind them. Having a good knowledge of user on boarding experience and how to improve can go a long way in terms of attracting customers and retaining them. Read on to find out more.
Understanding User On-Boarding
In simple terms, the user on boarding refers to what your user goes through as they encounter your product or service for the first time. In other words, it may be seen as familiarizing your users with your products. Given the tough competition in the IT industry and the innumerable choices that users have to themselves, the first time of the user can play a significant role in determining whether they stick to your product or move on to the next one.
Thus, creating a positive user on boarding experience can go a long way in terms of customer retention and attracting more business through recommendations.
Create Positive Experience
Creating a positive user experience can be quite easy if you know the right tricks and tips. Given below are a few simple know-hows of how to improve user on boarding that you can definitely try out right away. If you want further details on the steps that you can take to improve your on-boarding, you can refer to leading tech blogs such as Apxor.
Step Into Users’ Shoes
Most of the software and similar products are created by the IT experts who possess much greater knowledge in this field compared to the users. However, what may appear easy to you as an expert may not be so for a user who has limited knowledge. That is why it is important to keep your knowledge aside and view your product from the shoes of the user before you launch it. In this way, you can easily detect the areas where the user is likely to face problem and improve it accordingly.
Time is a crucial factor for everyone today. As you frame the steps that your users have to go through, it is important for you to keep track of how much time it will take. For instance, if your user feels that the process of signing up for your product is too lengthy or time consuming, they are very likely to click away from it. Remember, even a few seconds can make a huge difference. So keep your steps simple and quick to retain the interest of the users.
Inform Your Users
Within the first few steps of introduction to your product, the user must understand what they can get out of it and how you stand apart from the other competitors. The users always feel assured when they take an informed choice.
While these are just few steps, there are many others that you can take to ensure a positive user on boarding experience. Find out all of them and apply right away to see results.